Ram K.

Updated 16 days ago

Product Designer

I design modern finance systems—from payments to AI-powered workflows

Over the last 8+ years, my career has taken me from a design agency to enterprise tools for autonomous vehicles, low-code software, consumer streaming, AI-powered publishing, and B2B fintech.

View Enterprise Work

View Consumer Work

Payment Remediation Framework

BILL

2026

BILL received over 10,000 monthly support contacts, creating significant operational costs as customers and vendors struggled to understand payment status.

I designed a self-service payment recovery system that transformed fragmented payment exceptions into a single, scalable workflow.

Reduced payment-related support requests by 23% while establishing reusable recovery patterns across BILL's payment platform.

Payment Remediation Framework

BILL received over 10,000 monthly support contacts, creating significant operational costs as customers and vendors struggled to understand payment status.

I designed a self-service payment recovery system that transformed fragmented payment exceptions into a single, scalable workflow.

Reduced payment-related support requests by 23% while establishing reusable recovery patterns across BILL's payment platform.

BILL Pay Optimization

BILL

2026

Over 60% of payment runs required customers to manually optimize payment settings, slowing approvals and increasing decision fatigue.

I designed an AI-assisted payment optimization experience that recommended the best payment method, timing, and funding account before approval.

Reduced manual payment adjustments while creating a scalable recommendation framework for intelligent payment decision-making across BILL's platform.

BILL Pay Optimization

Over 60% of payment runs required customers to manually optimize payment settings, slowing approvals and increasing decision fatigue.

I designed an AI-assisted payment optimization experience that recommended the best payment method, timing, and funding account before approval.

Reduced manual payment adjustments while creating a scalable recommendation framework for intelligent payment decision-making across BILL's platform.

Payment Tracker

BILL

2025

37% of BILL's support contacts were "Where is my payment?" inquiries as customers and vendors lacked visibility into payment progress after approval.

I designed an end-to-end payment tracking experience that unified payment milestones, delivery status, and actionable explanations into a single transparent workflow.

Reduced payment status uncertainty while establishing a scalable tracking framework that improved customer confidence and decreased support dependency.

Payment Tracker

37% of BILL's support contacts were "Where is my payment?" inquiries as customers and vendors lacked visibility into payment progress after approval.

I designed an end-to-end payment tracking experience that unified payment milestones, delivery status, and actionable explanations into a single transparent workflow.

Reduced payment status uncertainty while establishing a scalable tracking framework that improved customer confidence and decreased support dependency.

Ram K.

I design modern finance systems—from payments to AI-powered workflows

Payment Remediation Framework

Payment Remediation Framework

Payment Remediation Framework

BILL Pay Optimization

BILL Pay Optimization

BILL Pay Optimization

Payment Tracker

Payment Tracker

Payment Tracker

RAM

RAM

RAM